WANDERPICS – PRIVACY POLICY

Last updated: 01/12/2025

1. Introduction

WanderPics (“we”, “us”, “our”) is committed to protecting your personal data.
This Privacy Policy explains:

• what personal data we collect,

• how we use and share it,

• your rights regarding your data,

• and how we keep it secure.

This Policy applies to all visitors, Customers and Providers (“users”) who access or use the WanderPics platform (the “Platform”).

By using WanderPics, you agree to the practices described in this Privacy Policy.

2. Data Controller

The entity responsible for processing your personal data is:

WanderPics

hello@wanderpics.com

If you have any questions about this Policy or wish to exercise your rights, you may contact us at:
📩 hello@wanderpics.com

3. Personal Data We Collect

We collect personal data in several ways:

3.1 Data You Provide Directly

For Customers:

• Full name

• Email address

• Phone number (optional or required depending on booking)

• Payment information (handled by third-party processor, not stored by WanderPics)

• Booking details (dates, people, special requests, etc.)

For Providers:

• Full name

• Business name / legal entity

• Email address

• Phone number

• Address (for verification purposes)

• Identification documents (ID, business registration, etc.)

• Portfolio content (photos, videos)

• Payment/payout details

3.2 Data Collected Automatically

When accessing the Platform:

• IP address

• Device information (browser, OS, version)

• Cookies (session, authentication, analytics, marketing)

• Usage data (pages visited, actions performed, preferences)

3.3 Data from Third Parties

We may receive:

• Payment confirmation & fraud prevention data from Stripe or other payment processors

• Social login information (e.g., Google, Apple)

• Reviews or ratings submitted on third-party sites, if applicable

4. How We Use Your Data

We use personal data to:

4.1 Provide and Improve Services

• Manage accounts (Customer or Provider)

• Process bookings and payments

• Facilify communication between Customers and Providers

• Provide customer support

• Verify Providers and ensure platform safety

4.2 Marketing & Communication

• Send booking confirmations, reminders, updates

• Send promotional content (only with consent)

• Display personalized recommendations

4.3 Legal & Security Purposes

• Prevent fraud or abuse

• Enforce Terms & Conditions

• Comply with legal obligations (tax, accounting, anti-fraud laws)

5. Sharing Your Data

We do not sell personal data.

We may share your data with:

5.1 Service Providers

Such as:

• Payment processors (e.g., Stripe)

• Cloud hosting services

• Email and communication providers

• Identity verification services

They only access data as necessary to perform their services.

5.2 Providers (for Customers only)

When you book a service, we share with the Provider:

• your name

• booking details

• communication messages

• other information strictly needed to fulfill the service

5.3 Customers (for Providers only)

When a Provider accepts a booking, the Customer receives:

• the Provider’s name / business name

• portfolio images

• meeting instructions

• optional contact details (if allowed)

5.4 Legal or Regulatory Authorities

Only when required by law or necessary to protect rights, safety, or enforce our Terms.

6. Cookies & Tracking Technologies

We use cookies for:

• Site functionality (authentication, session management)

• Analytics (understanding usage, improving the Platform)

• Marketing (personalized ads, retargeting if applicable)

Users can control cookies via browser settings or opt-out options where applicable (e.g., cookie banner).

7. Retention of Personal Data

We retain personal data only as long as necessary for:

• fulfilling the purposes described in this Policy,

• complying with legal requirements (e.g., tax, accounting),

• resolving disputes.

Typical retention periods:

8. Data Security

We implement technical and organizational measures to protect your data, including:

• encryption of data in transit (HTTPS)

• secure storage using reputable cloud providers

• restricted internal access

• routine security monitoring

• compliance with PCI-DSS for payment processing (via Stripe)

However, no system is 100% secure. Users are responsible for protecting their login credentials.

9. International Transfers

Your data may be transferred to servers located outside your country, including in jurisdictions with different data protection laws.

In such cases, WanderPics ensures appropriate safeguards (e.g., standard contractual clauses, certified providers).

10. Your Rights

Depending on your jurisdiction (e.g., GDPR in the EU, CCPA in California), you may have the right to:

• Access your data

• Correct inaccurate data

• Delete your data

• Restrict processing

• Object to certain processing

• Withdraw consent (e.g., for marketing)

• Data portability

• File a complaint with a data protection authority

To exercise your rights, contact:
📩 [Insert Data Protection Email]

We may require proof of identity before processing requests.

11. Children’s Privacy

WanderPics is not intended for individuals under 18.
We do not knowingly collect data from minors. If data has been collected inadvertently, contact us to request deletion.

12. Third-Party Links

The Platform may contain links to third-party websites.
WanderPics is not responsible for the privacy practices of these external sites.

13. Changes to This Privacy Policy

We may update this Policy to reflect technical, legal or operational changes.
When changes are significant, we will notify users via:

• email,

• Platform notifications,

• or updated banner.

Continued use of the Platform after changes means you accept the updated Policy.

14. Contact Information

For questions about this Policy or your personal data rights, contact us at:

📩 hello@wanderpics.com
🏢 WanderPics 7 rue du levant 93100 Montreuil